Never apologise, never explain

"Never apologize, never explain" is a motto associated with a communication style of not offering explanations or apologies for actions or statements.

• Assertion of Authority:

  The phrase suggests an unwillingness to be accountable or to justify one's actions, often implying a position of power. 
• Rejection of Public Scrutiny:

  It can be seen as a way to avoid public debate or criticism, potentially by those in positions where their actions are not subject to the same level of public scrutiny.

All I know is that I was sick as a dog after eating breakfast and drinking coffee last week at the Ocean Centre Hotel. The poached eggs were perfect. It could only have been the coffee. There are plenty of videos on the internet showing how to clean an espresso machine. It is quite a lengthy process and I suspect they were in the middle of it when I ordered a coffee. They should have said: “I’m sorry, the coffee machine is closed now. Would you like a cup of tea instead?”

I would have liked an apology, not just a flat denial of responsibility. I realise now that will never happen. It could result in someone losing their job, or a visit from the Public Health Authority or even the restaurant being closed down. It is a serious matter to poison someone (see the case of the Mushroom Murderer). I was lucky not to end up in hospital, but I still feel shaken by the whole episode.

Geraldton to Perth

The last leg of my journey involved a “bump in the road” which caused an unscheduled overnight stop at Western Flora Caravan Park. It was a pretty awful end to my holiday!

As usual, I spent the night at Ocean Centre Hotel in Geraldton. Next morning the drama began. This email to the Hotel Manager describes events:

I have stayed many times at the Ocean Centre Hotel when driving on a road trip up north.
I always enjoyed a very good experience until this week.

I stayed with on you 30th June, departing next day.

When I went down for breakfast at exactly 8.54 am., there was a notice “Breakfast Closed”. I was surprised and checked the time again. Breakfast was supposed to end at 9.am. Why so early?  Then I realised that the times 6.00 to 9.00 reflected the convenience of tradies, not leisure travellers like myself (and I had noticed a lot of tradies checking in).

With some reluctance, the woman agreed to serve me. I had two delicious poached eggs, with grilled tomatoes and a coffee which tasted a bit “off”, but I drank it.

Two hours later, on my way south, I started to vomit - followed by bouts of diarrhoea. My conclusion is that I had been drinking some cleansing material from the coffee machine.

Well, I had to find somewhere to stay. I was close to Western Flora Caravan Park and they let me have a donga. It was a little way from the toilet block, which I had to visit many times during the night, in the dark and in the rain. It was a terrible experience for the last night of my road trip to Broome and back.

I am writing this, to give you a chance to compensate me for the whole experience - and possibly for you to reconsider your alignment to tradies’ hours.

This is what I received in reply:

Thank you for the email and a chance to review some things,

Firstly our breakfast closure, at times depend on supply and demand, if the kitchen hasn’t served anyone for 15 minutes or more after 8.30 then the chef may decide ok well no one else is coming so we start to close up shop to move onto other jobs within the hotel, it’s a very rare occurrence that we have someone come in so close to the time of closure. I am please the staff were able to accommodate your request none the less. I was the one holding the baby and I remember the flat white that was made, I can assure you I was the one to clean the coffee machine down and use the chemical when the machine was closed after my arrival that day. Had your coffee not tasted right perhaps making the staff aware of it at the time would have been beneficial to you and us.

Yes we are a corporate hotel, so our opening times reflect this, 6.30 am-9weekdays and weekends 7.30-10 as this is the most times we have leisurely guests. Our opening ours haven’t changed so on your previous stays have you been in attendance at the restaurant for breakfast?

I cannot answer to what went wrong for you to feel the way you did none the less I will action a $50 refund to you to cover your breakfast charge 
Regards

Jodina Eliassen

When I finally got home, I went down to my local coffee shop and talked to the boss to find out how coffee machines are cleaned. This is what he told me:

1) Clean the machine by sending through the chemical.

2) Wash out the machine twice with water in order to get rid of any chemical residue.

3) Make a normal coffee and throw it away, before using the machine again.

This is the chemical cleanser used.

This warning appears on the Cafetto website:

Ingestion may cause gastrointestinal irritation, nausea, vomiting and diarrhea. Harmful if swallowed.

(Taken from:

Safety precaution instructions issued by Cafetto Espresso Clean).

I'm waiting for a response from the hotel......

Carnarvon to Geraldton

Slowly winding down on my trip. I’ve driven these roads many times before. After all those days of blue skies, Geraldton is very cloudy, so no more photos except for food! I enjoyed a delicious dinner at Skeetas:

On the menu: crab linguine followed by bread and butter pudding. Naughty but nice!

Onslow to Carnarvon

Delicious laksa last night in Onslow.

On the road again, Nanutarra was buzzing as usual:

At the Gateway Motel in Carnarvon, another buffet was on offer. Tonight it was Sunday Roast, with lashings of lamb, beef and pork including the crackling:

Impossible to resist, especially the crackling!

Point Samson to Onslow

It was another crisp, sunny morning as I left Port Samson:

This is the view across to my chalet, behind the white 4WD:


It was spacious and quiet, except for when the wind got up in the night and a tree branch scraped on the timtin roof.

It was a long straight road south, with yellow spinifex on both sides and the occasional row of hills;

After checking in at Onslow, I had a siesta before going out to explore along the waterfront.

Taking a photo of the Paparazzi Dogs:




Further along is the war memorial, with soldiers hats on a bench:

Onslow was the place where JL and his son developed a solar salt field. There are several others along this coast, but I believe this was the first one:

I could see the mountains of salt in the distance:


Salt is taken along a conveyor belt and a jetty, where it is loaded onto barges.

It was a lovely evening as I walked back, past the busy caravan site, where people were having little get togethers over drinks.

Looking out to sea:

Cossack

Not far from Point Samson is the deserted town of Cossack, where many of the original buildings have been preserved. It was settled as far back as 1863 and was an important port for the region.

Galbraiths were merchants and shipping agents. They also bought and sold pearls:

The courthouse is an impressive building, built in 1895:

I posed for a photo on its verandah:

The place attracts fishermen. I watched someone catch an angel fish, and then threw it back because it was too small:

Pardoo to Point Samson

On the way back home, I’m trying to visit places I missed on the way up. One of these was Whim Creek, where I have fond memories of camping here on my first trip to the Kimberley with Coates Tours. The girl serving at the bar had a pet kangaroo, a joey that had lost its mum. Now it’s sad to see the place all closed up and abandoned:

On the road again, I had quite a strong tail wind like yesterday's which seemed to speed me along to my destination. Very little traffic was going south, with lots of caravans going north.

On the road from Roebourne to Point Samson, I called in at Wickham for a few supplies, including a beetroot salad and a pack of luscious raspberries for a late lunch. I checked into my chalet. Above the bed was this picture by Emma. She gets everywhere:

Her painting of Sturts Desert Peas look more like monsters from another planet with staring eyes.

Sunset was at 5.20 pm, so I walked down to Honeymoon Cove just before then. Here the sun sets over land not over the sea:

There are curious striations in the rocks:


Here is some history of Point Samson. The first settlers had no water supply and relied on boats bringing them their fresh water, which was transported along the jetty in carts: