"Never apologize, never explain" is a motto associated with a communication style of not offering explanations or apologies for actions or statements.
Assertion of Authority:
The phrase suggests an unwillingness to be accountable or to justify one's actions, often implying a position of power.
Rejection of Public Scrutiny:
It can be seen as a way to avoid public debate or criticism, potentially by those in positions where their actions are not subject to the same level of public scrutiny.
All I know is that I was sick as a dog after eating breakfast and drinking coffee last week at the Ocean Centre Hotel. The poached eggs were perfect. It could only have been the coffee. There are plenty of videos on the internet showing how to clean an espresso machine. It is quite a lengthy process and I suspect they were in the middle of it when I ordered a coffee. They should have said: “I’m sorry, the coffee machine is closed now. Would you like a cup of tea instead?”
I would have liked an apology, not just a flat denial of responsibility. I realise now that will never happen. It could result in someone losing their job, or a visit from the Public Health Authority or even the restaurant being closed down. It is a serious matter to poison someone (see the case of the Mushroom Murderer). I was lucky not to end up in hospital, but I still feel shaken by the whole episode.
Perhaps an email to the Environmental Health Officer at the City of Geraldton would be an appropriate thing to do in this case.
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